We respect you, our customer, and understand that you are concerned about privacy. We would like to share with you what kind of information we collect and how it is handled.
Updated: 8 May 2018
We are committed to being transparent on how we collect, use and protect your personal information. The data controller is Parla Italiano (referred to in this policy as “we”, “us” or “our”). We want you to be confident that the personal information you give us is safe and secure with us, and understand how we use it to offer you a better and more personalised experience on our Site.
- the personal information we collect;
- how and why we collect and use your personal information;
- why we process your personal information;
- when and why we will disclose your personal information to other organisations;
- the rights and choices you have when it comes to your personal information;
- the steps we take to ensure your information is kept secure and confidential;
- how long we will hold your information for; and
- how to contact us.
- Personal information we collect
When you register your interest in our courses or to become a client either by email or on parlaitaliano.co.uk, you may provide us with: Your personal details, including without limitation your and your company’s name, your title and your job title, your and your company’s postal and billing addresses, email addresses, phone numbers, your level of Italian. If you require a class for your child we will collect their age as to offer a class for the correct age group for them.
- How we collect and use your personal information
We collect your email address, your first name, last name, and your current level of Italian. We use this to send you information on forthcoming courses that you have expressed an interest in.
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law (see section 9 below).
- Why do we process your personal information?
We will only collect and use your personal information (as described in sections 2 and 3) in accordance with data protection laws. Our grounds for processing your personal information are that you have asked us to provide our products and services for you, such as our courses or a subscription to our newsletter/blog.
Furthermore, we may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information.
Our legitimate interests for processing your personal information are:
4.1 to enable you to access and use our services;
4.2 to communicate with you about your use of our services. For example, sending you a confirmation email, or updates on new courses available.
4.3 to send you information on new products and services available from us.
- Disclosure of your personal information to other organisations
The personal information that we collect when you use our services is confidential. We may disclose your personal information to a third party in the following circumstances:
5.1. Our service providers
5.1.1. Organisations who host our Sites, provide templates for our Site pages, as well as apps we use on our Site (which are designed internally by their own teams, or externally by other providers).
5.1.2. Mailchimp, our email provider and newsletter distributor.
5.2. If required or permitted to do so by law
5.3. If required to do so by any court, the Financial Conduct Authority or any other applicable regulatory, compliance, governmental or law enforcement agency
5.4. If necessary in connection with legal proceedings or potential legal proceedings;
- How you can change permissions
All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe. Plus, if you don’t want to be contacted by us anymore you can email firstname.lastname@example.org
Section 7 below also sets out your other information rights.
- Your information rights and responsibilities
7.1. You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. From 25 May 2018 you will have the following rights:
7.1.1. Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
7.1.2. Right to erase: the right to request that we delete or remove your personal information from our systems;
7.1.3. Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;
7.1.4. Right to data portability: the right to request that we move, copy or transfer your personal information;
7.1.5. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information.
We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation.
7.3. If you’re not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner’s Office.
- Keeping your personal information secure
8.1. The vast majority of the personal information we hold about you is stored in the Cloud by our various service providers such as Microsoft, Google, TsoHost and MailChimp. As such, the personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Different countries have different data protection and security laws and some of these do not offer the same level of protection as the UK.
8.2. We do our best to keep the information you disclose to us secure. However, we can’t guarantee its security. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
- How long do we keep your personal information?
- How to contact us
Our Data Protection Officer is Parla Italiano’s head: Laura Scaramella.
If you have any queries relating to our use of your personal information or any other related data protection questions, please email email@example.com or write to the Data Protection Officer at Parla Italiano, 35 Riverway, London N13 5JY, England, UK.
Effective as of 8 May 2018