Privacy Policy

PRIVACY POLICY

This is the general privacy policy for Parla Italiano Ltd. and for the range of products and services that we provide.

Our principles

• To comply with our obligations under the General Data Protection Act and any other relevant legislation.
• To keep your personal information and the business you do with us in strict confidence.
• To obtain your personal information lawfully and fairly.
• To maintain appropriate procedures to ensure that personal information in our possession is accurate and, where necessary, kept up-to-date.
• Where we choose to have certain services, such as data processing, provided by third parties we do so in accordance with applicable law and take all reasonable precautions regarding the practices employed by the service provider to protect personal information.
• To maintain appropriate technical and organisational safeguards to protect personal information against loss, theft, unauthorised access, disclosure, copying, use or modification.
• Not to sell your personal information.

Our Site might contain links to third-party websites that are not subject to this Privacy Policy such as Social Media sites and others. 

Please make sure you read a third party’s terms and conditions and privacy policy carefully before providing any personal information on a third-party website, as we cannot accept any responsibility or liability for those third-party websites.

1- Who we are

Parla Italiano Ltd. is a company registered in England and Wales with registered number 11548405  and whose registered office is at 46 Nova Road, Croydon, CR0 2TL, UK.

Parla Italiano Ltd will be referred to as ‘we’, ‘us’ and ‘our’.

When you join us, use our websites and social media pages or when registering for any of our events, training or services, you are consenting to this privacy policy and the ways in which we use your personal data as outlined in this policy.

Our primary websites are parlaitaliano.co.uk and parlaitaliano.com

If you do not agree with this policy we would kindly like to ask you to refrain from providing us with your information. We value your feedback, which we will consider as we update this policy, so if you have any comments about our privacy policy and please contact: admin@parlaitaliano.co.uk

2- What is personal data?

Personal data is defined by the General Data Protection Regulations as:

 “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

3- Legal bases for processing your data

We use different legal bases for processing data that you provide us:

• Contract: when you use and participate in our training or services
• Legitimate interest: where you have previously used our services or attended our events or training.
• Consent: where any processing or secondary processing of your personal data is shared with third parties or where you agree to the specific use of your personal data as per the terms and conditions of the event, training or other service you are registering for.

4- Personal data we collect, why we collect it and who we share it with

We collect personal data as set out below in order to promote and provide our services.

Students

We collect student data in order to facilitate our teaching activities including monitoring, achievement, progression and feedback. We also use this data to inform students or past students about courses and events that we believe may be of interest to them.

Course Applicants (including email/telephone enquiries)

We collect Course Applicant data in order to ensure smooth conversion of this data once the application has been processed. We also use this data to inform course applicants about courses and events that we believe may be of interest to them. We collect limited personal data from enquirers to enable us to provide our prospective clients with accurate and useful information regarding our services.

Free courses/material applicants

We collect data from students who download or request our free courses and free materials in order to offer this service. We also use this data to inform students or past students about courses and events that we believe may be of interest to them.

Website visitors

We use cookies on our websites for two reasons:

• Statistical: anonymous information about how many users we have, how often they visit, which pages are visited most frequently, and by what types of users, in what countries.
• Technical: personal information to remember a visitor within the same browsing session and to ensure that the interface is adapted to their device (e.g. when you click ‘remember me’)

To access the statistical insights we use Google Analytics as a third-party supplier, which also stores cookies when these websites are visited. View the Google privacy policy and the cookies used.

You can turn off cookies, but if you do, you may not be able to use all the features on our websites and we may not be able to store your preferences (such as whether you have accepted cookies). This will not prevent other cookies being placed on your device unless you adjust your settings.

For more information about the cookies we use and how to manage them, including how to turn them off, please view our cookie policy at the end of this document.

By using our websites, you are agreeing to the use of cookies as described.

5- How we collect this information about you:

We collect the information listed through different channels:

• Digital / online forms 
• Email, phone calls and correspondence
• Visiting our websites and/ or social media pages
• Our participation at international education events.

You should not provide us with another person’s personal information. If you do so you should first, ask them to read this Privacy Policy. By giving us personal information about another person you are confirming that they have given you consent to provide the personal information to us and that they understand how their details will be used.

6- How we use your information

We process your personal data in accordance with our obligations under applicable data protection laws and regulations, for the following reasons:

7- How long we keep your personal data

We only keep your information for as long as we need it to provide you with the services or information you have requested, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with those that have asked us not to.

8- Where we store your personal data

We store your data on two different platforms:

• on-premises server
• public cloud-based storage

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

Any payment transactions will be encrypted using SSL technology (SSL stands for ‘Secure Sockets Layer’ and creates encrypted connections).

Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the safety of your data during transmission, but once we receive your data it will be used and stored securely.

9- Access to your information

We allow our staff to access and use your information for the purposes for which you have provided it to us. 

Any third-party agencies engaged by us to carry out our services are carefully selected and required to demonstrate compliance to UK data protection legislation.

We will only share your personal information with third parties where it is directly relevant to the services you have requested. We require third parties to treat your data with the same level of care as if we were handling it directly.

We may also disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply any agreements, or to protect the rights, property or safety of Parla Italiano or others.

10- Your consent

While we will seek consent at the point of collecting your data, in some cases we may process data without consent when we are legally allowed to do so and where it is in our legitimate interests.

You can withdraw your consent at any time – please see section 12

If you request not to receive any further contact from us, we will keep a record so we know not to contact you in the future. This will include your name, organisation and preference not to be contacted

11- Your rights

We understand that privacy and data are sensitive and important. You have a number of rights in relation to your data. These are:

• The right to be informed: this privacy policy details how and why we collect, store and use your personal data
• The right of access: you have the right to access the data and information we hold about you. Please see below for details on how to request this information
• The right to rectification: we want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us using the contact details below
• The right to erasure: you can request that we delete the information we hold on you by contacting us using the contact details below.
• The right to restrict processing: you can let us know how you want us to use your data by getting in touch with us using the contact details below.
• The right to data portability: you have the right to request your data be provided in an easy to use format to another supplier.
• The right to object: you can opt out of hearing from us at any point by contacting us using the contact details below.

12- Legal information and how to contact us

The controller of personal data is the company that determines the purpose and means of processing your personal data. The controller of your personal data for marketing purposes is Laura Scaramella, Director of Parla Italiano Ltd.

You have a right to access the personal information we hold about you and in certain circumstances to be provided with a copy of that information. You can request this by using the contact details below.

If at any time you do not wish to receive further information about us and our services, or you wish to change your contact details or preferences, please contact us using the details below. Please note that we will keep some basic contact information to ensure we don’t contact you again in the future. If we completely erased your records then we wouldn’t be able to ensure we don’t contact you again in the future.

Data Protection Officer is Laura Scaramella, Director of Parla Italiano Ltd., 46 Nova Road, Croydon, CR0 2TL, UK.

E: laura@parlaitaliano.co.uk

Cookies explained

What is a cookie?
Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. There files are stored on your computer’s hard drive, and are read by your web browser.

How are cookies used?
Cookies perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an ecommerce site (however, you should always log out if you are using a public computer). Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not.

In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. They are not viruses, but some unscrupulous outfits will use them maliciously – we follow best practice for cookie use.

The following page lists all the cookies used on our site by us, and our technology partners.

Flash cookies?
Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie will not be found on iPads, which do not support Flash. Have a look at Adobe’s website if you want to control Flash cookies on your computer. If you’ve got a Firefox browser you can also get an add-on to detect and delete Flash cookies.

Opting out of cookies?
There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer. These sites may include us (of course!), or the site where you carry out your online banking, or possibly your favourite news service.

It’s worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn’t even have to think about. As we mentioned before, cookies can be a real asset to your web surfing experience.

The Information Commissioner’s Office (http://www.ico.gov.uk/) provides some advice about cookies and their use, but it also provides a link to ‘About cookies’ (www.aboutcookies.org) which is run by the law firm Pinsent Masons. This website provides even more information about cookies if you feel that this page and the ICO is not enough information for you, but it also details how you might delete any cookies that you find, and it also shows you how to allow those trusted sites to store their cookies on your computer.

What is a web beacon?
Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.